Certified ACDBE Airport Concessionaire · Since 2004

Elevating the
Airport Retail
Experience

Onsite Retailers is a proven ACDBE ("Airport Concession Disadvantaged Business Enterprise") concessionaire managing 30+ brands across 11 major U.S. airports, with two decades of expertise in travel essentials, food & beverage, and specialty retail.

Partner With Us → View Our Portfolio →
11
Major U.S. Airports
30+
Brands Operated
20+
Years of Operations
14
ACDBE Certifications
🥇
PHL Marketplace — Merchant of the Year 2025 Philadelphia International Airport · Excellence in Airport Retail Operations
🏆
ARN Griesbach Award Nomination — Best Concession Program Airport Revenue News · Nominated: Best News & Gifts Operator · Highest Regard for Customer Service
Onsite Travel Essentials
Travel Essentials
Specialty Retail
Specialty Retail
Food & Beverage
Food & Beverage
Our Experience

A Standout in Airport Concessions

Since 2004, Onsite Retailers has built one of the most diverse and respected ACDBE concession operations in the U.S. We are a successful independent operator, a licensed franchisee, and a joint venture partner — operating across 11 major airports and representing over 30 brands.

Our combined expertise in travel essentials and food & beverage reflects a comprehensive understanding of the business traveler and the unique demands of the airport retail environment.

Our Five-Ring Commitment

01
Building and sustaining relationships in the airport and airport concessionaire communities
02
Supporting communities in which we operate and establishing local vendor partnerships
03
Employing business-smart and innovative growth and management strategies
04
Developing ongoing training and advancement opportunities for our employees
05
Understanding, anticipating, and resourcefully attending to the needs of the airport customer
Operating Model

Three Modes of Operation

Our flexible operating structure allows us to engage with airport authorities in the format that best serves program objectives.

Independent Operator

Independent operation established at BWI in 2007, with select locations since added at DCA, PHL, MSY, and JFK. Proprietary brands include Onsite News, Onsite Travel Essentials, and Charm City Market.

Joint Venture Partner

Strategic JV relationships with Hudson Group, Marshall Retail Group, Stellar Partners, Concord Collective, SSP America, International Shoppes, and Master Concessionaire.

Licensed Franchisee

Licensed franchise agreements with nationally recognized brands including Pinkberry, NYS Collection Eyewear, MAC Cosmetics, Estée Lauder, Paris Baguette, and Starbucks.

Airport terminal
Recognized for delivering superior service to the ticketed and badged airport community since 2004.
ARN Griesbach Award Nomination · PHL Merchant of the Year 2025
Leadership

A Wealth of Expertise

Our executive team brings complementary depth across legal, operational, financial, and commercial disciplines — providing airport partners with leadership built for large-scale concession management.

SR
Sandy Roberts
President & CEO

Sandy brings deep legal acumen and corporate leadership as managing partner of a Washington D.C.-based law firm, securing Onsite's credibility with airport authorities and partners. His oversight ensures compliance, partnership integrity, and long-term growth.

TR
Terri Roberts
EVP, Business Development

Terri oversees business development, with over 30 years of experience in sales, merchandising, marketing, and business development. She is the primary contact for all business development and partnership inquiries.

RS
Rajan Singh
Chief Operating Officer

Rajan leads day-to-day operations across Onsite's multi-airport portfolio, ensuring brand standards, customer service excellence, and operational efficiency are upheld consistently across all locations.

CO
Charlemagne Orisme
Chief Financial Officer

Charlemagne oversees financial reporting and controls as CFO, providing the rigor and transparency that airport authorities and joint venture partners require from a concession operator.

Strategic Joint Venture Partners
Hudson Group
Marshall Retail Group
Stellar Partners
Concord Collective
SSP America
International Shoppes
Master Concessionaire
Portfolio

Concepts & Locations

Operating 30+ concepts across 11 major U.S. airports. Each location is tailored to the culture and commercial objectives of its host airport.

BWI
Baltimore/Washington International
Thurgood Marshall Airport
Onsite News & Gifts*Charm City Market*AMERICA!BaggalliniKiehl'sNYS Collection*Pinkberry*
DCA
Ronald Reagan Washington
National Airport
MAC Cosmetics*Atlas Brew WorksDos Toros TaqueriaZeke's CoffeeBusboys and PoetsWiseguys PizzaMakers Union
IAD
Washington Dulles
International Airport
Estée LauderUrban CraveGatsbyRappahannock Oyster BarFiolinaEllie BirdGOCO DoughnutsShenandoah MarketplaceStarbucks
LAX
Los Angeles
International Airport
Chick-fil-APeet's CoffeeEinstein BrosPanda ExpressP.F. Chang'sCalifornia Pizza KitchenSanta Monica BreweryBetcha BurgerAce Cervecería & TacosQwench/WetzelBeecher'sAlfred's Coffee
PHL
Philadelphia
International Airport
Onsite Travel Essentials*Onsite News*Paris Baguette*Philadelphia TribuneStellar NewsStellar News ExpressStella News & MarketPhiladelphia Sports EditionStella BooksMarika
BNA
Nashville International
Airport
BrookstoneTennessee Trading PostGoo Goo ShopParnassus BooksThe AtriumEvolve by HudsonDonelson EmporiumJust Walk OutHudson Nonstop
EWR
Newark Liberty
International Airport
WHSmith + WellnessHugo Boss / TUMIShore Points MarketInMotionLegoJust JerseyNew Jersey MonthlyTelegraph 1st EditionVue New JerseyPlay the Field
SEA
Seattle-Tacoma
International Airport
Peet's CoffeeGreedy CowGatehold BarBeecher'sBallard BrewKoi ShiBad EggAsian QSRMi CasaLou LouCapital HillVynePei WeiSourcedLGCCamden
BDL
Bradley
International Airport
Putnam TavernDunkin'Mi Casa CantinaChick-fil-ATwo Roads BrewingSparrow Pizza BarUrban LodgeD'Angelo Grilled SandwichesSergio'sSarah's Candies
MSY
Louis Armstrong New Orleans
International Airport
MAC Cosmetics*Jo Malone London*Tom Ford*
JFK
John F. Kennedy
International Airport
Brooklyn Blend*FUKU*Hanoi House*Kiehl'sLegoSunglasses & WatchesThe Canopy by WHSmithWHSmithQueens Borough MarketSkybound by WHSmithThe Last StopLes Artes MercadoNew York Times

* Denotes locations where Onsite Retailers operates as an independent operator.

Customer service
Superior service, delivered consistently — across every terminal, every airport, every day.
The Onsite Standard
ACDBE Certification

A Certified ACDBE Partner

Onsite Retailers is certified as an ACDBE ("Airport Concession Disadvantaged Business Enterprise") across 14 U.S. jurisdictions.

Onsite Retailers is the only ACDBE travel essentials operator doing business independently at BWI airport, and one of the first ACDBE travel essentials retailers to successfully operate outside of a JV partnership.

MarylandConnecticutPennsylvaniaTennesseeTexasVirginiaWashington D.C.CaliforniaNew YorkNew JerseyMassachusettsWashington StateLouisianaFlorida

Why ACDBE Partnership Matters for Your Airport

For airports seeking to meet or exceed DBE participation goals, Onsite Retailers offers a certified ACDBE partner with a proven record of independent operation and successful joint ventures.

Our 14-state certification footprint means we're positioned to move quickly in your market — with the operational infrastructure and compliance expertise already in place.

We bring more than certification: 20+ years of demonstrated performance, award-winning programs including the ARN Griesbach Award Nomination and PHL Merchant of the Year 2025, and relationships with the industry's top concession operators.

Explore Partnership →
Independent Ownership

Sandy and Terri Roberts hold 100% ownership of Olympic Supply, Inc. — ensuring genuine ACDBE compliance and a directly accountable leadership team for every partnership.

Employment

Join Our Team

At Onsite, we are proud of the people who represent our brands. Recognizing that superior service begins with a valued and respected workforce, we are fully invested in the development of our teams and team members.

Onsite Retailers team

Why Work at Onsite

✦
Airport EnvironmentWork in one of 11 major U.S. airports — a dynamic, fast-paced environment with a diverse customer base from around the world.
✦
Career AdvancementWe actively develop our people. Continuous training and clear paths for advancement are central to how we operate.
✦
Diverse PortfolioGrow your skills across 30+ brands at airports around the country.
✦
Strong Ethics & CultureWe seek individuals with strong ethics, optimistic attitudes, and a customer-focused drive. Diversity and inclusion are values, not checkboxes.

Current Openings

We are currently hiring for full-time and part-time retail and operations positions across our airport locations.

BWIDCAIADLAXPHLBNAEWRSEABDLMSYJFK
View Open Positions →
Onsite Retailers is an equal opportunity employer. Applicants are considered for all positions without regard to race, religion, sex, national origin, age, disability, or any other characteristic protected by applicable federal, state, or local laws.
Get In Touch

Partner With Us

Whether you're an airport authority evaluating ACDBE operators, a brand seeking an airport retail partner, or a prospective JV collaborator — we'd like to hear from you.

Terri Roberts · EVP, Business Development

Explore a Partnership

For concession program inquiries, RFP discussions, joint venture opportunities, and ACDBE partnership exploration, contact our Head of Business Development directly.

Terri Roberts
EVP, Business Development
TRoberts@onsiteretailers.com →
BWI — Primary Office
Onsite Retailers
Baltimore/Washington International
Thurgood Marshall Airport · D Terminal
Baltimore, MD 21240
P: 410-859-5271  |  F: 410-859-5498
service@onsiteretailers.com →
Employment Inquiries

For retail and operations positions at any of our airport locations, visit our careers portal.

View Open Positions →